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Code of Conduct & Community Guidelines

 

for participants, players, and location owners for any Wizards of the Coast (“Wizards”) games and all associated entities, locations, servers, and methods of play.

Last Updated: June 1, 2022

 

Wizards is dedicated to creating the best and most inclusive play experiences. We at Wizards are proud to have developed a diverse, loyal, and enthusiastic player base for our games, ranging from casual tabletop adventurers to dedicated competitive players. With the forthcoming expansion of our brands into new and exciting spaces, we have revised our Code of Conduct and Community Guidelines to reflect the changing needs of the growing community that makes up the Wizards universe. This Code and all its related Guidelines applies to all members of the Wizards community, from one-time players to pros, shop owners, and convention managers. You are a part of what makes the Wizards community thrive.

Below you will find our general Code of Conduct, plus Community Guidelines for specific areas of play and community locations or servers, including General guidelines for all members of the Wizards community.

We’ve also created a Privacy Policy that explains how and when we use your data, and a Terms of Use document that clarifies the terms you’re agreeing to by using our products and services. You can find support for our products and services, and send in requests for help, on our Support Page. All interpretation and enforcement of Wizards’ policies is subject to Wizards’ sole discretion.

 

 

Code of Conduct

Being part of the Wizards community carries with it responsibilities that help to make Wizards play exciting, enticing, and enjoyable for all. Failure to meet the below requirements may result in loss or termination of all Wizards accounts that you own, as well as removal or banning from communities and events and, in some cases, legal intervention. With your help, the Wizards community can continue to be a welcoming and wondrous place for every member.

  1. It Takes a Multiverse.

You, as part of the Wizards community, represent all of us, and your actions contribute to the larger team in ways beyond imagination. Being a Team Player means that you always respect your fellow community members, whether your community is in person at a table, communicating on a forum, participating in a competition, at a convention, chatting via a Wizards Discord or Twitch server, or any other means of interaction with Wizards players and community members.

It also means that you acknowledge your role in making the community thrive, by participating in your chosen community activities and games in a manner that promotes camaraderie, teamwork, learning, and most of all, fun for everyone.

Hate speech, insults, disrespect, game sabotage, cheating/exploiting gameplay mechanics, harassment, vulgarity, defamatory or offensive behavior, griefing, trolling, fraudulent behavior (including sale or purchase of fraudulent Wizards products), bribery, spamming, and unsportsmanlike behavior are all offenses that detract from the community experience and which can result in your being removed or banned from the community itself, in accordance with each of the respective Community Guidelines below.

 

  1. Be the Paladin Your Pet/Best Friend Thinks You Are.

Being a Paladin means keeping yourself, and your community, safe. No violent behavior, or sharing of gratuitously violent content, or gore, or participation in or sharing of illegal activity will be tolerated.

By participating in any Wizards community, you take on the responsibility of safeguarding personal information – both your own and others’ – within that community and of never, ever, attempting to gain access to or sharing anyone else’s personal information without their consent. “Personal information” includes but is not limited to personally identifying information (such as name, address, phone number, email address, and related information), credit card or payment service information, chat history, purchase history, and even game preferences or registration information. If it’s not yours, don’t share it without explicit permission. If it is yours, only share very carefully and as needed. Violations may result in both removal/ban from the community or event and in some cases more serious intervention. Don’t do it!

Similarly, protecting information means actively refraining from fraudulent behavior like hacking, distributing hacks or viruses, falsely claiming official association with Wizards, falsely claiming official association with another company, mining passwords or using Wizards community servers and platforms to phish, and any other activities that would mine data from Wizards communities. While this list isn’t comprehensive, any of the above can result in both removal/ban and other interventions.

 

  1. Be Mindful.

Mindfulness in the context of Wizards communities means understanding the depth and breadth of the community and acknowledging the diversity therein. Often, communities include minors (youth, teens), and community members are expected to behave in a manner that reflects the inclusion of those under the age of 18. That means no obscene, pornographic, sexually explicit, or otherwise “adult” conduct or content will be tolerated within Wizards community events, servers, chatrooms, or other group environments.

Wizards communities include members of countless varied identities, backgrounds, cultures, groups, and orientations. All members are expected to interact with each other without prejudice or bias, and no action that excludes others from play based upon any of the above criteria will be tolerated in any Wizards community. Likewise, use of derogatory, defamatory, hateful, or discriminatory language is grounds for removal or ban from any Wizards community.

Lastly, mindfulness means thoughtful selection of your Wizards username or other identifier. You may not include derogatory, hateful, offensive, or misleading terms in your username or identifier for any Wizards community, and Wizards may request that you change your username or identifier or may opt to remove your account entirely if you register such usernames or identifiers. Be mindful of how your name might appear to other members of your chosen communities.

 

 

Community Guidelines

In addition to our Code of Conduct, each Wizards product or service has its own community with its own unique requirements. Considering the nature of the ever-growing and changing Wizards universe, the below list is intended to be dynamic and not comprehensive.

To learn about the guidelines that apply to you, click the headings below. If you do not see your product or service, the “General” section applies to you and your participation in the community.

Wizards Play Network Stores (“WPN”)

WPN stores are the brick-and-mortar heart of Wizards Play. We’re thrilled that you are a part of our community and are helping to get Wizards games into the hands of players worldwide, and as a Wizards retailer, you are already aware of the specific requirements that apply to our relationship with you. The following Community Guidelines relate to your involvement in sales and gameplay within your stores at both the casual and tournament/qualifier tournament levels.

  1. No Counterfeit Goods. All Wizards products that are sold at your establishment or used in gameplay must be authentic. Should you notice that any player is using cards or source material that appears to be counterfeit, you are responsible for removing that player and those materials from play. Should a customer or player believe that any goods you are selling at your store are inauthentic, that customer or player may report the suspected violation here.

 

  1. Play by the Rules. The Code of Conduct is central to creating a welcoming and thoroughly enjoyable gameplay experience at your stores. Violation of the Code of Conduct by any player is grounds for immediate expulsion from a game or tournament. Should any player report that one of your employees was participating in a Code violation, Wizards will take action to follow up on that report.

 

  1. As a trusted partner in our Wizards Play community, you are expected to thoroughly and accurately report to Wizards all Play events occurring at your establishment and the results of those events. Inaccurate reporting, intentional or otherwise, may result in a Wizards investigation and may lead to revocation of your WPN status. For more, see the WPN Terms & Conditions or contact your WPN representative.

Magic: The Gathering Arena (“MTG Arena”)

Players in MTG Arena are expected to treat other players with the same level of respect and fair play as they would any opponent on any other platform. Although social interactions in MTG Arena are limited by design, the following actions are considered “reportable” and are prohibited.

MTG Arena play is subject, like all other Wizards products, to Wizards’ Terms of Service. As a reminder:

  1. Any action that could be considered “abuse.” This includes, but is not limited to, “roping,” abuse of others or of the game client, harassment, obscenity, adult content, violent content, trolling, or doxxing other players.
  2. Bug exploitation
  3. Use of inappropriate usernames
  4. Intentional hacking/modding of the game

Violation of any of the above can be reported here.

Dungeons & Dragons Live Play (“D&D Live Play”) & Adventurers League

Participation in D&D Live Play is truly central to the Dungeons & Dragons experience, and Wizards is committed to providing safe, inclusive, welcoming environments for every person who wants to be part of this community. To that end, D&D Live Play events are run in a manner that prohibit specific behaviors and promote camaraderie. Each event host will have its own Code of Conduct which players must adhere to, violation of which may result in removal from those events and/or reporting by the host to Wizards of those violations.

D&D Live Play and Adventurer’s League are subject, like all other Wizards products and modes of play, to Wizards’ Terms of Service. In addition, the following behaviors are considered automatically reportable.

  1. Threats of or actual violence
  2. Harassment/hate speech and slurs
  3. Excessive vulgarity or adult content at tables*
  4. Bullying and/or shaming**

* Some events may cater to mature audiences, so the definition of “excessive” will vary.

** Bullying and shaming can take many forms. If a player feels that they have experienced bullying or shaming at any event, that player should report the situation to the event hosts.

If you as a participant at an event believe that an event host has allowed for any of the above behaviors to go unnoticed or unreported, you can contact us here.

SpellTable

SpellTable is a truly unique style of play allowing for real-time, video-based remote connection with other tabletop/paper Magic players. SpellTable players are able to participate in games via live audio and video feeds through their webcams or phones and interact with other live players in a manner mimicking traditional live play.

With the power of live audio and video comes a responsibility to your fellow players, community, and opponents. We love live play, and we know you do too – so your obligation as a participant is to keep SpellTable as welcoming an environment as any live gameplay and events would be, with a few additional caveats for the format.

You are subject to removal or banning from the SpellTable platform if you abuse the live audio/video platform in any way. “Abuse” of the platform includes, but is not limited to:

  1. Excessive vulgarity or adult content (i.e., nudity, lewd behavior, suggestive conversation)
  2. Sharing third-party intellectual property through video or audio without permission
  3. Promotion of any non-Wizards product or game through audio, video, or text chat
  4. Hate speech, slurs, harassment, and/or exclusion of any person or demographic from your game for reason of race, sex, gender identity, or other identifying characteristic
  5. Use of counterfeit cards in gameplay

This list is not exhaustive. Should you believe that any other player’s behavior is creating an unsafe or unwelcoming environment, you can always report that player here.

General

If your event or community isn’t represented above, you can visit https://support.wizards.com/ to contact Wizards directly for assistance.